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Customer Service Representative 830023

Middletown, CT 06450

Posted: 10/08/2025 Job Category: Information Technology Job Number: 830023

Job Description


Customer Service Representative

A successful commercial security firm based in New Haven County, CT is seeking a Customer Service Representative to join our team. This client-facing role requires strong communication skills, attention to detail, and the ability to problem-solve in a fast-paced environment.

Key Responsibilities:

  • Respond promptly to client phone and email inquiries with professionalism and care.

  • Troubleshoot and resolve client issues remotely, or create and manage service tickets to schedule technicians on-site.

  • Maintain and update client account files, including employee access codes and profiles, cellular communication, alarm devices, zones, and schedules.

  • Generate and distribute customer audit reports, including employee access activity, alarm history, and testing records.

  • Investigate unknown alarm alerts, identify patterns, and coordinate on-site service when required.

  • Provide internal support to the sales team and field technicians to ensure smooth operations and client satisfaction.

Qualifications:

  • Previous experience in a customer service, help desk, or client support role preferred.

  • Strong organizational skills and the ability to prioritize multiple tasks.

  • Excellent written and verbal communication skills.

  • Technical aptitude with an interest in security systems a plus.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

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Equal Opportunity Employer:
TalentLaunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. TalentLaunch will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Middletown, CT

Step into a world of endless opportunities right here in Middletown, Connecticut! This vibrant and picturesque town, nestled by the majestic Connecticut River, offers a perfect blend of historical charm and modern amenities. With its proximity to Wesleyan University, renowned art galleries like the Davison Art Center, and vibrant theaters like the Oddfellows Playhouse, Middletown provides a culturally rich environment for career growth. Explore job opportunities in this inviting locale, where you can enjoy the delectable local cuisine, stroll through the stunning Wadsworth Falls State Park, and cheer on the Hartford Yard Goats at the nearby Dunkin' Donuts Park. Join us in Middletown, where every career path leads to a fulfilling and exciting journey!