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Helpdesk Engineer 835466

Shelton, CT 06484

Posted: 03/26/2026 Job Category: Information Technology Job Number: 835466

Job Description


Fairfield MSP is looking for a Helpdesk Engineer to join their team.

The candidate should have 3 tplus years of experience providing levels 2 and 3 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.
  • Connectwise
  • ITGlue
  • Kaseya RMM or similar
  • LogicMonitor, Auvik or similar client network monitoring tools
  • Cove, Veeam, Datto or similar backup and disaster recovery technologies
  • Endpoint security platforms such as SentinelOne, Sophos, Huntress, etc.

The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:
  • Microsoft Windows Server / Active Directory
  • Office 365 / Azure
  • Microsoft Email Solutions
  • VMWare Virtualization Solutions
  • Firewall (Fortinet, Cisco)
  • Switching (Dell, Meraki, Cisco)
  • Meraki, Ruckus and Ubiquiti Wireless
  • On Premise / Cloud Backup Solutions

As a first point of contact for support issues for our clients, outstanding customer service and communication skills are required.

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Equal Opportunity Employer:
TalentLaunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. TalentLaunch will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Shelton, CT

Discover exciting job opportunities in Shelton, Connecticut today! Nestled in the scenic New England region, Shelton offers a perfect blend of historic charm and modern innovation. With renowned art galleries like the Jones Family Farms and Shelton Historical Society, as well as the beautifully preserved Beardsley Park showcasing the town's natural beauty, there is no shortage of culture and outdoor activities to enjoy. Join a thriving community with top-notch dining options like Liquid Lunch and scenic spots like the Shelton Riverwalk to unwind after work. Don't miss out on a chance to advance your career in this vibrant and welcoming town!