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End User Support Analyst 836846

Rowayton, CT 06853

Posted: 05/07/2026 Job Category: Information Technology Job Number: 836846

Job Description


Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. 

Responsibilities
  • Install, maintain, and troubleshoot workstations, including performing software upgrades
  • Provide support for market data and trade execution platforms
  • Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
  • Participate in team meetings and collaborate effectively with colleagues
  • Provide off-hours support as part of a rotating schedule with other team members

Requirements
  • 3+ years of experience providing technical support for workstations
  • BA/BS in Computer Science or related field
  • Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
  • Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
  • Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
  • Excellent interpersonal and communication skills (verbal and written)
  • Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
  • Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
  • Printer and/or print vendor management is desired
  • Mobile Device Management (iOS/Android) is desired

 

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About Rowayton, CT

Ready to embark on your next career adventure in the vibrant area surrounding Rowayton, Connecticut? Nestled in the picturesque coastal town just a short drive from Norwalk, Stamford, and the bustling city of Bridgeport, Rowayton offers a perfect blend of scenic beauty and professional growth opportunities. Discover a charming community with historic landmarks like the Rowayton Arts Center and the Rowayton Historical Society, along with trendy eateries serving up fresh seafood and classic New England cuisine. Enjoy outdoor activities at the scenic Farm Creek Preserve or catch a show at the Rowayton Arts Center. Take the next step in your career journey by exploring our job listings in this captivating region today!