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Customer Service Manager Urgent Hire 832001

Spfld, OR 97477

Posted: 12/05/2025 Job Category: Warehouse and Distribution Job Number: 832001 Pay Rate: $25 - $34 per hour

Job Description


Your Next Opportunity is Here — Urgently Hiring a Customer Service Manager in Springfield, OR!

Job Title: Customer Service Manager — Urgently Hiring!
Pay: $25.00 - $34.00 hour DOE
Hours: Monday - Friday, 7:00 AM - 3:30 PM
Start Date: ASAP

Looking for a role that includes Customer Service management work with a great local company? We’re seeking an experienced Customer Service Manager to lead our customer support team in a fast-
paced wholesale gift manufacturing environment in Springfield Oregon.

As a Customer Service Manager, you will bring strong leadership, a passion for customer service with a belief that every interaction is an opportunity.

What You'll Do:
As a Customer Service Manager, you will be responsible for:

Team Leadership
  •  Recruit, train, and mentor customer service staff
  •  Create and maintain departmental Standard Operating Procedures (SOPs)
  •  Foster a high-performance team culture focused on results and customer satisfaction
  •  Keep team current on all product offerings
Customer Relationship Management
  •  Build and nurture strong relationships with new and existing clients
  •  Manage key accounts, including customer portals and vendor compliance requirements
  •  Deliver exceptional support by identifying issues, proposing solutions, and ensuring resolutions
  •  Maintain and update customer mailing lists monthly
  •  Communicate proactively with customers about order status and any delays
Operations and Reporting
  •  Oversee daily sales and customer service operations
  •  Oversee order entry, customer service calls, and data input in Sage Intacct
  •  Maintain and share updates from the Customer Issues Log
  •  Develop and present sales reports and performance metrics to upper management
  • Collaborate cross-functionally to enhance customer experience and streamline processes
  •  Assist in planning and executing trade shows and events
Sales Strategy and Growth
  • Assist in the development and execution of strategic sales plans aligned with company objectives
  •  Serve as Customer Service/Operations contact for Key Accounts and Custom Product
  • opportunities
  •  Monitor and manage inbound leads from email, phone, e-commerce, and B2B platforms

What You’ll Bring:
The ideal candidate for this role will have:
  •  Minimum 3 years of experience in a customer service management role within a manufacturing company, preferably in the gift industry
  •  Proven ability to work effectively with outside sales representatives
  •  Excellent written and verbal communication skills
  •  Strong decision-making and problem-solving abilities
  •  Proficiency in Microsoft Office Suite (Word, Excel, Outlook)/ Experience with Sage Intacct or similar ERP systems a plus
  •  Strong mathematical and analytical skills with ability to interpret data and develop strategic plans
  •  Self-motivated with a positive, energetic attitude
  •  Ability to thrive in a fast-paced environment and adapt to shifting priorities
  •  Managerial or team leadership experience
  •  Deep product and gift industry knowledge
  •  Customer-focused mindset with commitment to building long-term relationships
  •  Skilled at multitasking and managing competing priorities
  •  Ability to navigate complex customer portals and compliance requirements
  •  Experience preventing charge backs through proactive vendor compliance management

Why Join Us in Springfield?
  • Relaxed work environment focusing on fun 
  • Opportunity to grow your career in the gift manufacturing industry
  • Supportive team culture and hands-on work environment
  • Ask us about our Referral Bonus Program to earn extra cash!

Location & Schedule:
This position is on-site in Springfield, OR, and offers Monday - Friday, 7:00 AM - 3:30 PM shifts.

Ready to Take the Next Step?
If you’re ready to start a rewarding career as a Customer Service Manager in Springfield, apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!



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About Spfld, OR

Ready to embark on a new career adventure in the vibrant Spfld, Oregon area? Explore our amazing job opportunities and seize the chance to grow your career in this charming region. Nestled in the beautiful Willamette Valley, Spfld offers a perfect blend of outdoor beauty, arts, and culture. With stunning views of the Cascade Mountains, eclectic art galleries, live theaters like The Richard E. Wildish Community Theater, delectable cuisine including famous local hazelnuts, and close proximity to Eugene's Autzen Stadium for NCAA sports fans, there's something for everyone here. Don't miss out on the chance to work and play in this enchanting location, search our job listings today!